Strong passwords
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Account security: password, verification and recovery
Account security is not one action but a set of habits: a strong password, careful handling of OTPs, control of your devices, and acting quickly when something looks wrong.
This page covers common risks, their warning signs, and what to do about each—along with what to check during login recovery.
Common risks and their signs
The most familiar risk is password reuse: if the same password leaks on another site, your account here is exposed too. The second is phishing, where someone poses as support and asks for an OTP or password, or sends a link to a fake login page.
Warning signs include login alerts from unknown devices, an unexpected password change, mismatches in balance or transactions, and calls or messages from unfamiliar numbers.
The brand's published material mentions 256-bit SSL encryption, OTP verification and RNG-based results. Those are security claims; user habits complete them—starting with never sharing an OTP.
Three core habits
These three habits block most ordinary risks.
Keep OTPs private
Never share an OTP or password; anyone claiming to be support and asking for one is a red flag.
Verify and watch
Turn on two-step verification and change your password immediately if you see an unfamiliar login.
What to do when something looks wrong
If you spot an unknown login or a strange transaction, change the password, log out of sessions and review your account settings. If needed, ask support about temporarily restricting the account.
If you have been targeted, keep screenshots, times and contact details. Never give a banking PIN or OTP to someone who calls you—no legitimate operator asks for them by phone.
Steps to keep the account safe
Change the password
Create a long password mixing letters, numbers and symbols, and do not write it down where others can see it.
Enable two-step verification
Turn on two-step verification and login notifications in account settings.
Devices and networks
Avoid logging in on public Wi-Fi, and log out on your own device when finished.
Report it
Report suspicious activity to support and change the password again.
Security questions
What is two-step verification?
Two-step verification means a second proof alongside the password—usually an OTP on your phone. It makes access harder even if the password leaks.
What if 'support' asks for my OTP?
No. Genuine support never asks for an OTP, password or banking PIN by phone or chat. End the contact and report it through the support page.
Is it safe to log in from a link?
No. Type the address yourself; do not log in through links in messages or adverts.
Can I log in on public Wi-Fi?
Avoid it; mobile data or your own Wi-Fi is safer.
What if I think I've been hacked?
Change the password, log out of sessions, tell support, and ask about temporarily restricting the account if needed.